Refund policy

Refunds can only be issued via the method of the original purchase. If the original method of payment is no longer available, we will issue store credit equal to the amount of the refund. It may take up to 5 business days for credit to appear.

You may return or exchange an item for a refund within 30 days of delivery, provided the items are packaged or repackaged securely in its original packaging, free of any and all damages, and the items are unassembled and were never assembled. Once we have reviewed and approved your request, we will schedule a return pickup with you. Decartive cannot be held responsible for third party costs. Returns received past 30 days from the date of receipt and/or not received in original condition cannot be refunded. Shipping charges, custom and special order furniture, non-stock items are non-refundable. We do not accept any returns or exchanges on custom and special order furniture. The package(s) will be picked up from your location. Please note that the entire return process of scheduling the pickup, return transit and inspection typically takes 2-3 weeks. Return shipping will be equal to standard delivery shipping for the item(s).

Please note that if an item is received damaged, it must be reported prior to assembly and within 3 business days of delivery.

If you wish to defer delivery, $20/week storage charge will be deducted from the refund in the case of a return or cancellation.

*All made to order items, custom items, display items, open box items, and pillows are non-refundable and are final sale.

Order Cancellations & Modifications

Customers may cancel or modify orders within 2 business days of placing the order. To cancel or modify an order, please notify us immediately. An order cannot be cancelled or modified, once it has been shipped. However, a return pickup for a full refund or exchange can be arranged after delivery, as long as the return criteria mentioned above are met.

Order modifications can cause shipping delays. The shipping & delivery time will typically restart from the date the order was modified and will not continue from the date the items were originally ordered prior to being modified.

Modifications include but are not limited to product changes, changes to the delivery address, changes to the contact details, etc.

We reserve the right to cancel any order at our discretion. If an order is believed to be fraudulent or high risk, it will be cancelled without notice and a full refund will be issued to the cardholder.